Resource library

Everything we ship to help you win — whitepapers, training, tools.

Lifeline agent manuals in English and Spanish. Telecom playbooks. Free tools you can use today. Filter, search, and grab what you need — no signup, no email gate.

Type
Language
Training About 15–20 minutes

Lifeline agent training (online + certificate)

Free interactive Lifeline agent training. Nine page-by-page lessons covering eligibility, NLAD, California TPV, geofencing, chain of custody, and anti-fraud. Pass the quiz and your name + score is emailed to your team for certification on file.

ENES#lifeline#training#certification
Training Agent training manual

ConnectTo Lifeline Agent Handbook (PDF)

The complete agent training manual for Lifeline enrollment as a printable PDF. Covers eligibility, NLAD submission, geofencing rules, fraud prevention, and the audit trail every agent leaves behind.

ENES#lifeline#training#agents
Playbook Annual playbook

2025 Playbook for Distributed Teams

How modern operations teams stay productive across home, office, and field — communications, security, performance, and the metrics that matter.

EN#distributed-teams#remote-work#productivity
Whitepaper Brand whitepaper

OwlUp Branding Whitepaper

The story behind OwlUp — why we exist, how the platform came together, and what we believe operations software should look like for telecom and Lifeline operators.

EN#branding#company#positioning
Tool Live · 2 min

ROI Calculator

See your annual savings from consolidating onto OwlUp — productivity, tool cost, office cost. Generates a PDF you can send straight to your CFO.

EN#roi#calculator#savings
Tool Tool hub

Free tools for Lifeline & telecom teams

Eligibility checker, TPV readiness audit, agent fraud risk score, CDR parser, LCR optimizer, dispatch optimizer — all the tools coming next.

EN#tools#lifeline#telecom
Guide Platform guide

OwlUp Lifeline platform — capability tour

Direct USAC NLAD submission, California TPV integration, agent geofencing, chain-of-custody inventory, anti-fraud screen recording, and four operator personas in one tenant.

EN#lifeline#usac#nlad

Need something specific?

Looking for a Spanish translation, a state-specific compliance guide, or training for your master-agent team? Tell us — we publish based on what operators actually ask for.